Refund policy
Final sale items are not eligible for return. This includes all sneakers only. Final sale items will be noted on the product description page.
All items purchased during a promotional period are final sale.
Returns
Exchanges will ONLY be made for the correct item or size.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return except for sneakers. Items that do not comply or are sent outside of this window are subject to refusal and may sent back to you.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at info@drivesneakers.com If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@drivesneakers.com
Cancellations
For sneakers, you may cancel your order within 4 hours of placing an order. If 4 hours have passed from when you placed the order and/or the then the order cannot be canceled. If neither have occurred, simply access your order via “Cancel Order”
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like sneakers. All other products are returnable. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.